Refund and Returns Policy

At MORVI NANDAN FOOD PRODUCTS, we strive to provide the best quality products to our customers. However, if you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please read our Refund and Return Policy carefully for detailed information on how to return items and get your refund.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Timeframe: Returns must be made within from the date of delivery.

• Condition of Product: The product must be unused, unopened, and in its original packaging.

• Proof of Purchase: You must have a receipt or order confirmation email to process your return.

Certain items may not be eligible for return, including:

• Perishable items: Food and other perishable goods cannot be returned.

• Custom or personalized items: Items that are specifically made or personalized for you are non-returnable.

• Sale or clearance items: Products purchased on sale or clearance are non-returnable unless damaged or defective.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Within of receiving your order, contact us via email at morvinandan365@gmail.com or call us at +91 788 879 5955.

2. Provide Information: Include your order number, the product you wish to return, and the reason for the return (e.g., defective item, wrong size, etc.).

3. Return Authorization: Our team will review your request and send you the necessary return instructions. We may ask for pictures of the product to verify the condition.

3. Return Shipping Costs

• Free Return Shipping: If the return is due to a mistake on our part (e.g., wrong item sent, defective item), we will cover the return shipping costs.

• Return Shipping at Your Expense: If you are returning the product for any other reason (e.g., change of mind), you will be responsible for return shipping costs.

We recommend using a trackable shipping service for your return to ensure it reaches us safely. We cannot be responsible for lost or undelivered returns.

4. Refund Process

Once we receive your returned product and confirm that it meets the return conditions, we will process your refund.

• Refund Method: Refunds will be issued to the original payment method you used for the purchase.

• Processing Time: Please allow up to for us to process the refund after receiving your returned item. Your payment provider or bank may take additional time to process the refund.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different product, size, or color, you will need to:

1. Return the original product: Follow the return process above.

2. Place a new order: Once the return is processed, you can place a new order for the desired item.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at morvinandan365@gmail.com or +91 788 879 5955. We will:

Issue a full refund: If you prefer a refund, we will process your refund after receiving the returned item.

Please provide photos of the damage or defect along with your order details when contacting us, so we can assist you more quickly.

7. Contact Us

If you have any questions or need assistance with a return or refund, feel free to contact us at:

• Email: info@morvinandan.co.in

• Phone:‎+91 99883 88806

• Address: Village Kharar Mohali Punjab, 140301, India

We aim to make the return and refund process as smooth as possible for our customers. Please reach out to us if you need further clarification or assistance.